MyStoke online account

Terms and conditions

By signing up for an account, you agree:

  • you will keep your username and password secure
  • you will tell us if any of the information we hold about you or the address at which you pay council tax, or claim benefits is incorrect or incomplete
  • any deliberate attempt to gain access to information you are not authorised to see may incur criminal penalties
  • we may send you updates or contact you about your requests and services
  • we may share your MyStoke account details with other city council systems to complete a service request for example to verify who you are when using our council tax, business rates or benefits services
  • accounts that contravene these terms and conditions may be closed without notice
  • we use your personal data within the rules set out in the Data Protection Act 1998 and Stoke-on-Trent City Council privacy statement
  • we use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies our websites set
  • if you close your MyStoke account, we will delete your account details, this will not delete your records from our core service systems, so your data will still be held by the council

How we use your personal information