MyStoke online account

Housing Online

Once signed into your MyStoke account you need to select the option for Housing Online which will take you to your Housing Online account, where you will see the services available to you:

  • make a payment
  • set up a Direct Debit to pay your rent
  • view your Payment schedules
  • view your  statement online
  • view your balance
  • view a breakdown of your Rent Account
  • view any other housing related debt you may have for example;  Former Tenancy Arrears, Garages


To view up to date account balance information, you will need to verify who you are and allow your MyStoke account details to be shared with your “Housing Online” Account.

You will need to confirm your name, date of birth and provide your tenancy reference number. Once you have verified your account, you can view up to date account information, check balance and payments and update contact details. 

Please note: if you change your address in your MyStoke account you will also need to change it in Housing Online.

Don't know your account number? 

Many of our online services require a Council Tax or Council Housing account number.

You can usually find this on any correspondence, bills or statements that we've sent to you. 

If you are unable to find your account number, complete this form and your account number will be e-mailed to you within 2 working days. 

Get your account number

Get more help

For help and support with your online account, we're here to help. You can send us an online enqury and we'll help to get you online. 

Request online account support