The service works with most modern, Internet-equipped computers but for the best results, we recommend using:
- Windows 7 or later as your operating system
- Internet Explorer 11, or later, as your web browser
- A broadband connection with a speed of at least 2Mbps
Other systems (eg Apple Mac) and other web browsers (eg Firefox, Chrome, Safari, etc) may work but are not supported by the IT helpdesk.
|Operating system/browser||Chrome||Firefox||Internet Explorer||Safari|
|OS X 10.11||yes||yes||-||9.1|
|OS X 10.10||yes||yes||-||9|
|OS X 10.9||yes||yes||-||7|
|OS X 10.8||yes||yes||-||6|
|OS X 10.7||yes||yes||11||-|
|Windows 7||yes||yes||11, 10.9||-|
The Connect2Stoke service is designed to provide the best performance over a broadband Internet connection. It has been found that a slower connection will cause applications to become unpredictable and in some cases fail. For this reason, we recommend a broadband connection speed of at least 2Mbps.
You can only access applications available using a web browser: Outlook Web Access, StokeInside, Authority Purchasing and other web-based applications. A full list of the services available though Connect2Stoke can be found on the intranet.
If you forget your PIN number contact the IT helpdesk on 2914 to arrange for it to be reset. The helpdesk is available between 8am and 5pm Monday to Thursday and between 8am and 4.30pm on Fridays, (except public holidays).
The IT helpdesk can only support staff computer equipment that is owned and supplied by the authority. Any problems with your personal computer or broadband connection that do not relate to the 2FA token should be referred to your provider.
Tokens will only work for the person they are registered to trying to use someone else's token will not work.
If you lose your secure token you should tell the IT helpdesk which will arrange for a replacement. There is a charge for a replacement token so you will need to provide a cost code. If your secure token is lost, your account will be suspended until your new secure token arrives.