Customer Services
Our Contact Centre is available until 5pm on Wednesday 24 December and will return from 9am on Friday 2 January.
Stoke Local Centre is available until 5pm on Tuesday 23 December and will return from 9am on Friday 2 January.
During this time the team will not be able to respond to calls about non-emergency issues, e-mails or social media enquiries.
It is anticipated that call waiting times may be higher than usual after the Christmas break, your patience is appreciated.
Online Services
Contact Centre
| Monday 22 December | Open as usual |
|---|---|
| Tuesday 23 December | Open as usual |
| Christmas Eve | Contact Centre open as usual/ Stoke Local Centre is closed |
| Christmas Day | Closed |
| Saturday 27 December | Closed |
| Sunday 28 December | Closed |
| Monday 29 December | Closed |
| Tuesday 30 December | Closed |
| New Years Eve | Closed |
| New Years Day | Closed |
| Friday 2 January | Open as usual |
Birth and Death registrations appointments are available over the Christmas period and are bookable online, please go to Births, marriages and deaths for more information.
In an emergency
Outside these hours, calls are handled by our emergency control centre.