Flood Risk Management

In this section

  1. About Flood Risk Management
  2. Flooding and wet weather – how to prepare for storm season
  3. Flooding roles and responsibilities
  4. Flood Investigations - report a flood
  5. Information for Developers and Planners
  6. Applying for land drainage consent
  7. Register of structures and features

Flood Investigations - report a flood

How to report a flood and who to contact

In the event of an emergencies and there is risk of serious illness, injury or risk to life, call 999 and follow emergency service advice.

Types of flooding we are responsible for

Stoke-on-Trent City Council as a Lead Local Flood Authority (under the Flood and Water Management Act 2010) has the responsibility to manage the following types of flooding:

  • surface water flooding - flooding from rainfall which cannot soak into the ground or drain away. This can be from surfaces such as fields, driveways, roads, roofs and patios. For more information refer to the Governments page Check the long term flood risk for an area in England - GOV.UK (www.gov.uk). You can check by postcode or by using an interactive map.

  • ordinary watercourses - flooding from watercourses and ditches but excludes main rivers that are managed by the Environment Agency. A map of the main rivers is available on the Environment Agency's website.

  • groundwater flooding - includes flooding caused by heavy and continuous rain capable of increasing the groundwater levels.

Report flooding to a property

If your home, business or other property has been affected by:

  • surface water flooding

  • groundwater flooding
  • flooding from an ordinary watercourse, such as a stream or ditch

Please use our online flood reporting form:

Report flooding to a property, home or garden.

Report flooding on a road or pavement

To report flooding problems on roads or pavements (e.g. overflowing drains and gullies) use the link to our online highway reporting tool below:

Report a Highways Flooding Issue

Other types of flooding

If reporting a different type of flooding, please see the potential contact information below. If required, further information on who you need to contact is available on the Government website.

Flooding from main rivers and reservoirs

Contact the Environment Agency to report flooding from main rivers and reservoirs:

Flooding from sewers or burst water mains

Contact Severn Trent to report flooding if you believe this is from a public sewer or burst water main.

Flooding from a canal

Contact the Canal and River Trust to report flooding from a canal.

Flooding and wet weather - preparing for storm season

For more information on how to prepare for storm season please visit the following link:

How to prepare for storm season