Housing online services

Please be aware you will be unable to access your housing online account due to system maintenance. We appreciate your patience whilst we make necessary updates and hope to have access available ASAP.

Contact us: In an emergency

If you need to contact us in an emergency, our emergency control centre is available 24/7 for emergencies that require an immediate response. 

Only phone the control centre in a genuine emergency, when there is an immediate threat to health or safety

Children's Social care

To report abuse, neglect, or a vulnerable child or young person at risk:
01782 235 100

Adult Social care

To report abuse, neglect, or a vulnerable adult at risk:
0800 561 0015 

Homelessness

If you have nowhere to stay tonight:
01782 233 696

If there is not an immediate risk, see how we can help with homelessness.

Housing Repairs

If you are a council tenant and a reporting an emergency repair as outlined in your tenancy agreement

01782 234 100

Civil emergency

You can use this to report an incident that puts people in immediate danger; such as a collapsing bridge or building, an emergency environmental issue or a severe flood:

01782 234 234