We will be carrying out an essential update to our systems on Saturday 4th April between 11 am and 4 pm. As a result you will be unable to complete online forms. Thank you for your patience.

I'm homeless

If you are homeless, talk to us at One Smithfield, Leonard Coates Way, Hanley, or call 01782 233696. 

Call 01782 234234 outside office hours. 

We can help you to find a suitable home, and give you advice on how to avoid losing your current home and tell you what your legal rights are.

If you have nowhere to stay tonight, we will try to decide the best course of action. Sometimes we can only offer advice but you may be entitled to some temporary, emergency accommodation.