Disruption to payments - Tuesday 22 April

Due to essential maintenance, we’ll be unable to take payments online or at our contact centre on Tuesday 22nd April from 9am. We hope to be back up and running as soon as possible.

Homeless or at risk?

Referring someone who is homeless for help

Members of the public who are concerned about a person who is homeless should contact one of the organisations on the previous page.

The following organisations should use the below link to make a referral (with the consent of the person you are referring):

  • prisons (public and contracted out)
  • youth offender institutions and youth offending teams
  • secure training centres (public and contracted out) and colleges
  • probation services (community rehabilitation companies and national probation service)
  • jobcentre plus
  • accident and emergency services provided in a hospital
  • urgent treatment centres, and hospitals in their capacity of providing in-patient treatment
  • social service authorities

Online referrals for organisations listed above