Stoke-on-Trent City Council provides a pest control service for residents and businesses across the city.
If you live in a council-owned property, pest control treatments are provided free of charge.
If you live in a privately rented or owner-occupied property, charges usually apply for pest control treatments. You can view the current fees on our How much does it cost? page. Payment is required at the time of booking.
We deal with the following pests
- ants
- bedbugs – See advice page (What you must do before we visit | Pest control | Stoke-on-Trent)
- fleas - See advice page What you must do before we visit | Pest control | Stoke-on-Trent
- cockroaches
- mice
- rats
- squirrels in roof spaces
- wasps (bees in exceptional circumstances)
- some other insects (beetles, biscuit insects, bluebottles, booklice, carpet beetles/woolly bears, flies, fur beetles, hide beetles, larder beetles, maggots, mites, plaster mites, psocids, silverfish, spider beetles, spring tails, weevils, woodlice)
What we don't treat
- foxes
- feral cats
- wild birds
- rabbits
- moles
- bats
- bees
- spiders
- ladybirds
Business customers
We can treat for with pests in business premises and can also give advice on pigeon-proofing and culling. All pest treatments are chargeable and the commercial rates will apply. Payment can be paid at by card at the time of booking or by raising an invoice.
Service contracts providing a fixed number of control visits throughout the year are available, as well as single visits.
Not sure what treatment is best for your pests? You can visit the British Pest Contol Association (BPCA) for more information.
British Pest Contol Association (BPCA)
Booking your appointment
To book at pest control appointment, please use the form below or call our contact centre on 01782 232065.
Once you have booked, a member of the pest control team will visit you on the day between 8am-4pm to carry out the treatment.
If you provide an email address we will be able to keep you updated on your case and let you know when the technician is on their way to your property.
A responsible adult over the age of 18, must be in attendance for the first visit to confirm that treatment has been administered and health and safety advice has been given.
Where follow on appointments are required (2nd and 3rd appointments) these will be booked in by the technicians when on site.
Changing or cancelling your appointment
You will have until the day before treatment to is due to take place to cancel or re-arrange the appointment. You can do this yourself within the case or by calling the customer service team on 01782 232065. If you miss your appointment, you may still be charged.
Refunds
If no treatment is needed on the initial visit and only advice is given you will receive a partial refund back onto your card (normally within five working days).