Document downloads - Housing and neighbourhoods

Available downloads

Tenancy agreement and tenant handbook

Supporting information to accompany the tenancy agreement.
- Tenancy agreement booklet
  - File type: PDF
  - Size: 2.23 MB
  - Download
- Tenant handbook: Tenancy home and neighbourhood
  - File type: PDF
  - Size: 3.09 MB
  - Download
- Tenant handbook: Housing and services for older people
  - File type: PDF
  - Size: 2.15 MB
  - Download
- Tenant handbook: Paying your rent and other charges
  - File type: PDF
  - Size: 2.91 MB
  - Download
- Older people's housing directory
  - File type: PDF
  - Size: 2.99 MB
  - Download
- Leaseholder handbook
  - File type: PDF
  - Size: 3.82 MB
  - Download
- Tenant handbook: Repairs, maintenance and improving your home
  - File type: PDF
  - Size: 2.01 MB
  - Download
- Tenancy policy
  - File type: PDF
  - Size: 414.73 KB
  - Download
- Tenancy Termination Form
  - File type: PDF
  - Size: 166.52 KB
  - Download
Housing Strategy 2022
- Housing Strategy 2022
  - File type: PDF
  - Size: 5.13 MB
  - Download
Draft Temporary Accomodation Policy 2022
- Draft Temporary Accomodation Policy 2022
  - File type: PDF
  - Size: 245.77 KB
  - Download
Housing and Employment Needs Assessment Update - November 2021
- Housing and Employment Needs Assessment Update - November 2021
  - File type: PDF
  - Size: 916.38 KB
  - Download
Complaints Performance and Service Improvement Report / Self-Assessment / Governing body response

Complaints Performance and Service Improvement Report / Self-Assessment / Governing body response
- 2024-25 Annual Complaints Performance and Service Improvement Report / Self-Assessment
  - File type: PDF
  - Size: 474.27 KB
  - Download
- 2024-25 - Housing Complaints and Service Improvement Report Governing Body Response
  - File type: PDF
  - Size: 140.32 KB
  - Download
- 2025-26 Annual Complaints Performance and Service Improvement Report / Self-Assessment
  - File type: PDF
  - Size: 906.67 KB
  - Download
- 2025-26 - Housing Complaints and Service Improvement Report Governing Body Response
  - File type: PDF
  - Size: 118.23 KB
  - Download
Warm Homes: Local Grant - Privacy Notice

Warm Homes: Local Grant - Privacy Notice
- Warm Homes: Local Grant - Privacy Notice
  - File type: PDF
  - Size: 170.01 KB
  - Download
Methodology Report for Tenant Satisfaction Measures 2024-2025

Report for Tenant Satisfaction Measures from 2024- 2025
- Methodology Report for Tenant Satisfaction Measures 2024-25
  - File type: PDF
  - Size: 253.71 KB
  - Download

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