Beat the Cold

Beat the Cold deliver an Energy Advice Service for Stoke-on-Trent City Council. This is a free, independent service for all private sector residents (home owners and private tenants) in the city.

For information on the scheme, click here

Homeless or at risk?

How we can help...

Coronavirus Arrangements

Unfortunately due to the current Coronavirus, there are currently no buildings open to assist with homeless enquiries face to face.

Homeless Tonight

If you have nowhere to stay tonight, we will advise you on the best course of action to take. 

Please call us on 01782 233696. If you are homeless today, we will ensure that someone calls you back the same day. Outside of office hours call 01782 234234.

You can also call the rough sleepers team on a free phone number 0800 970 2304.

At Risk of Homelessness

If you’re homeless or at risk of becoming homeless, we offer free advice and support.

Please call us on 01782 233696.

We will give you advice on how to avoid losing your current home and tell you what your legal rights are.

Sometimes we can only offer advice on the above situations but you may be entitled to some temporary or emergency accommodation. 

Click here for more information on other organisations that can help

If you want advice about rent arrears, your rights as a tenant, support if you are suffering domestic violence or access to supported accommodation, follow the link above.