Christmas opening hours

Please note that some of our services will operate under revised hours during the festive season. We want to ensure you have all the information you need to plan ahead.

Christmas opening hours

Registered Provider Charter

We have launched a new Charter as part of our ongoing commitment to ensuring all tenants can live in safe, secure and well-maintained neighbourhoods.

Since April 2024, we have been working with Registered Providers from across the city to develop the Charter which sets out a shared vision to improve living conditions and service standards for tenants in the city.

You can view the Charter by clicking the button below.

Registered Provider Charter

We would like to thank all of the Registered Providers who have committed to the Charter including Aspire Housing, Brighter Futures, EPIC Housing, Heylo Housing, Hilldale Housing, Midland Heart, Places for People, Stoke-on-Trent Housing Society, Teachers Housing Association, Your HousingGroup, Honeycomb Group and Sanctuary Housing.