How can we help? Is your enquiry about one of these services? Required Please select Adult social care Benefits Births, marriages and deaths Business Rates Cemeteries and Crematorium Childrens social care Customer Feedback Council property repairs Council tax Coronavirus information Environmental and street cleaning Elections Freedom of Information Housing advice Libraries Licensing Need a document in an accessible format Parking Pest control Planning and building control Press office Purchasing and procurement Jobs and recruitment Highways and roads Rubbish and recycling Schools and education Online account Other or none of the above Save time, go online If you feel we have got it wrong or have given you a poor service tell the member of staff or their manager as this can often be the quickest way of sorting things out. They will not treat your comments as a formal complaint unless you ask them to, but they will use your comments and take appropriate action, or give you information. Make a formal complaint, comment or compliment Save time, go online Before submitting your enquiry, why not take a look at our dedicated Council House repair page. We have a number of decicated forms and pages that may be more helpful. Council Housing Repairs Take a look at our Council Tax pages where you can: Apply for council tax support or hardship relief Tell us about a change in your situation Change your address Apply for discounts or exemptions Manage your council tax payments Send us a general enquiry, and much more Council Tax Online Save time, go online Before submitting your enquiry, why not take a look at our dedicated elections pages. We have a number of decicated forms and pages that may be more helpful. Elections online Save time, go online To find out more about information rights or to make a freedom of information request, you can do this online. Freedom of information requests Save time, go online Before submitting your enquiry, why not take a look at our dedicated housing pages where you can: apply for a council house see if you are elible for a council house find out more about the application process and much more Homeless Tonight If you have nowhere to stay tonight, we will advise you on the best course of action to take. Please call us on 01782 233696. If you are homeless today, we will ensure that someone calls you back the same day. You can also call the rough sleepers team on a free phone number 0800 970 2304. Housing online Save time, go online Before submitting your enquiry, why not take a look at our dedicated libraries pages. You can: join the library search our catalogues borrow audiobooks and ebooks and much more! Libraries online Save time, go online Before submitting your enquiry, why not take a look at our dedicated licensing pages. We have a number of decicated forms that may be more helpful. Licensing Online Taxi licensing online Save time, go online Before submitting your enquiry, why not take a look at our dedicated parking pages where you can: find parking apply for a blue badge pay a parking ticket appeal against a parking ticket and much more Parking services online Save time, go online Before submitting your enquiry, why not take a look at our dedicated planning and building pages. We have a number of decicated forms and pages that may be more helpful. Planning online Save time, go online Before submitting your enquiry, why not take a look at our dedicated Procurement pages. We have a number of decicated forms and pages that may be more helpful. Procurement online Save time, go online Before submitting your enquiry, why not take a look at our dedicated recruitment pages. We have a number of decicated forms and pages that may be more helpful. Recruitment online Save time, go online Before submitting your enquiry, why not take a look at our dedicated roads, parking and travel pages. Here you can: report road problems to us see where we are gritting find out about road closures and roadworks find parking information apply for a blue badge and much more Roads, parking and travel Save time, go online Before submitting your enquiry, why not take a look at our dedicated schools and education pages. We have a number of decicated forms and pages that may be more helpful. Schools and education Save time, go online Before submitting your enquiry, why not take a look at our dedicated Coronavirus pages. We have a number of decicated forms and pages that may be more helpful. Coronavirus information Test and Trace support payments We are currently receiving a high number of applications to the scheme and we are processing a large back log of applications. If you have allready submitted an application, please rest assured we have received it and we will contact you as soon as we can. Thank you for your patience. Save time, go online Before submitting your enquiry, why not take a look at our dedicated rubbish and recycling pages. Here you can: check your bin day and request a calendar see problems with collections in your area book a bulky waste collection report fly tipping order a new bin report a problem with your bin or collection and much more Rubbish and Recycling Save time, go online Before submitting your enquiry, why not take a look at our dedicated Housing and neighbourhoods pages where you can report: fly tipping grafitti an issue with a house a dead animal an untidy area a traveller site noise problems a lost or found dog pollution anti-social behaviour and much more Report a problem Need some help? Find out more about the online account and answers to some frequently asked questions here. Online account help Don't know your account number? Many of our online services require a Council Tax or Council Housing account number. You can usually find this on any correspondence, bills or statements that we've sent to you. If you are unable to find your account number, complete this form and your account number will be e-mailed to you within 2 working days. Get your account number