Problems with our waste systems

We're having some problems with our waste management systems right now which means you won't be able to report issues with your bins or place any orders. Please accept our apologies.

Rubbish and recycling

COVID guidance

I have symptoms of coronavirus - what should I do with my waste:

  • Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags.
  • These bags should be placed into another bag, tied securely and kept separate from other waste.
  • This should be put aside for at least 72 hours before being put in your usual external household waste bin.


I am self-isolating – what should I do with my waste?

  • When cleaning you should use your usual household products, like detergents and bleach, as these will be very effective at getting rid of the virus on surfaces.
  • Clean frequently touched surfaces such as door handles, handrails, remote controls and table tops.
  • This is particularly important if you have an older or vulnerable person in the house.
  • This household waste can be disposed of as normal.

Problems collecting bins today

Below are details of reported disruptions to scheduled collections today.

CHETWYND STREET, SMALLTHORNE Parked cars blocked access today. We will return to try again within five working days.

SATURN ROAD, SMALLTHORNE Parked cars blocked access. We will try again before 5pm today.

MAY STREET, BURSLEM There was contamination in some of the bins and these were not emptied. We will return on your next scheduled collection date. Items which cannot be recycled must be removed before we can empty the bin.

BANK HOUSE GARDENS, BURSLEM There was contamination in some of the bins and these were not emptied. We will return on your next scheduled collection date. Items which cannot be recycled must be removed before we can empty the bin.

What bin does my rubbish go in?

Search our recycling directory to find out what you can put in your bin, where you can recycle an item, or where your nearest tip is.

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