Issue with payments receipts

If you get a 'failed receipt' error message when making a payment, once your card details have been submitted, do not try to make this payment again. To check payment call 01782 234234.

Tell us your bin hasn't been collected

Track your request

If you want to track your progress of this form, you will need to sign in or register for a MyStoke account.

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Before telling us that your bin hasn't been collected, click here to check whether your street has been affected by a known disruption to scheduled collections today.

If your street is not listed above and we have missed your bin by mistake you can report it to us here and we will aim to collect it within five working days.

You won't be able to report a missed bin:

• before 3pm on the day of your scheduled collection
• later than three days after your scheduled collection (including the day of collection)
• if the collection team recorded that they were unable to collect your bin
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