Garden waste subscriptions

Garden waste subscription packs and bin stickers are on there way! Our teams are aware of who has subscribed and will collect your bin on your next collection date.

More information

Tell us your bin hasn't been collected

Track your request

If you want to track your progress of this form, you will need to sign in or register for a MyStoke account.

Register Sign In

Before telling us that your bin hasn't been collected, click here to check whether your street has been affected by a known disruption to scheduled collections today.

If your street is not listed above and we have missed your bin by mistake you can report it to us here and we will aim to collect it as soon as possible.

You won't be able to report a missed bin:

  • if the collection team recorded that they were unable to collect your bin (for example, due to it not being presented or being contaminated with incorrect materials)
  • after 6pm on the next working day after your scheduled collection i.e.
Scheduled collection day Latest reporting day
Monday Tuesday before 6pm
Tuesday Wednesday before 6pm
Wednesday Thursday before 6pm
Thursday Friday before 6pm
Friday Monday before 6pm

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