Tell us your bin hasn't been collected

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If you want to track your progress of this form, you will need to sign in or register for a MyStoke account.

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Before telling us that your bin hasn't been collected, click here to check whether your street has been affected by a known disruption to scheduled collections today.

If your street is not listed above and we have missed your bin by mistake you can report it to us here and we will aim to collect it within five working days.

You won't be able to report a missed bin:

  • if the collection team recorded that they were unable to collect your bin (for example, due to it not being presented or being contaminated with incorrect materials)
  • before 3pm on the day of your scheduled collection
  • after 6pm on the next working day after your scheduled collection i.e
Scheduled collection day Earliest day to report Latest reporting day
Monday Monday after 3pm Tuesday before 6pm
Tuesday Tuesday after 3pm Wednesday before 6pm
Wednesday Wednesday after 3pm Thursday before 6pm
Thursday Thursday after 3pm Friday before 6pm
Friday Friday after 3pm Monday before 6pm

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