If you cannot move your bins to the kerb because of mobility problems or other reasons, we can help.
What we do
If you qualify, we will collect your bins from the agreed spot and return them after emptying. Please make sure the bins are not locked behind gates.
Who can get this service?
- There must be no able-bodied person aged 17 or over living in your home.
- You must meet the rules in one of these sections:
Residents aged 75 or over
- If you are aged 75 or over, you can apply for this service.
Disabled
- You get Disability Living Allowance (DLA) or high-rate mobility.
- You receive attendance allowance
- Or, if you get Personal Independence Payment (PIP), you have 8 points or more in the “moving around” section.
- You can show proof if asked, for example, your DLA or PIP award letter. This must include the rate of disability support you receive or the number of points you receive within the moving-around component, a cover letter only will not be sufficient.
Post-Operative Patients (Temporary Help)
- You tell us what operation you had.
- The operation should have reduced your mobility significantly enough to be unable to move your bins
- You can show proof if asked. For example, a letter from your doctor or medical professional detailing the nature of the operation and why you need assistance.
Before you apply
You should take a clear photo or scan a copy of your evidence before beginning the application as you will be asked to upload a copy of it during your application. If you will struggle to do this visit one of your local libraries or stoke local centre who can scan your evidence for you and provide you a digital copy.
How to Apply
Fill in our online form to:
- Register for assisted collections.
- Tell us you’ve moved home.
- Tell us you no longer need the service.
- Respond to a letter about your assisted collection.