Issue with payments receipts

If you get a 'failed receipt' error message when making a payment, once your card details have been submitted, do not try to make this payment again. To check payment call 01782 234234.

Get help putting your bin out

Track your request

If you want to track your progress of this form, you will need to sign in or register for a MyStoke account.

Register Sign In

Use this form to:

  • ask to register to be on the assisted collection list
  • tell us you did receive an assisted collection but have now moved home
  • tell us you no longer need an assisted collection
  • respond to a letter you have received about your assisted collection

We offer an assisted collection service for residents who are unable to move their bins out to the kerbside because of mobility issues and in certain other circumstances.

If you are eligible, we will collect all your bins due to be emptied and return to the agreed collection point provided you have not locked them behind any gates.

To qualify for assisted collections, there must be no able-bodied person in the household over the age of 16

You must also meet all the critera in either the elderly, disabled or post-operative patients section below.

Elderly

  • over 65 years of age
  • are able to provide proof if requested (birth certificate or passport)

Disabled

  • must be receiving either DLA or high rate mobility
  • must be receiving high rate mobility to qualify, or if on PIP, have eight points or more in the moving-around component
  • are able to provide proof if requested (DLA/PIP award letter)

Post-operative patients - (temporary basis)

  • must state the nature of the operation
  • are able to provide proof if requested (letter from the doctor or medical professional)

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