Our City, Our Wellbeing, our new Corporate Strategy for the next four years is here

This plan outlines our vision and key priorities to create a thriving city for everyone. We've identified these priorities based on the challenges and opportunities facing our community.

View the Corporate Strategy here...

Council Housing Repairs

In this section

  1. Reporting repairs
  2. Repairs during cold weather

Reporting repairs

We aim to provide a home which is kept in repair and proper working order with repairs done within the timescales set. You can report routine repairs online here, using our online form. Your request will be acknowledged and we will confirm your appointment by text message. 

Report a repair Change an appointment

Emergency Repairs

If you need to report an emergency repair, please call 01782 234100

Examples of an emergency repair includes: 

  • Major flooding
  • Unsafe electrical or gas fittings
  • Carbon Monoxide or Gas leaks
  • Structural damage
  • A loss of electrical supply
  • No heating during the winter months
  • You are unable to gain entry or secure your home 

Response times for emergency repairs

When you report an emergency repair to us, we'll attend within 24 hours of your call. We're afraid we can't give you a specific appointment time, or let you know when we're on our way to your property.

Please try to avoid calling us again to find out what time we will be attending, as this can put additional pressure on our contact centre. We will contact you if there are any questions or issues that you need to be aware of. 

Smell Gas?

If you smell gas you should turn off all gas appliances, open all doors and windows and call the National Gas Emergency Service number on 0800 111 999. This is an important step when you suspect a gas leak. The number operates 24/7 and is free to call.

Smell Gas?

Damp, Mould and Condensation

Find out more about Damp, Mould and Condensation and report problems on our dedicated page. 

Damp, Mould and Condensation