If you are a council tenant or leaseholder, you can complain about a council service using the council’s own complaints procedure. You can find information on how to make a complaint or compliment, and to view our Complaints and Compliments Policy, please visit this page:
Click here to leave a complaint or compliment
Housing Ombudsman Service
The Housing Ombudsman Service is an independent, free and impartial service that helps resolve complaints. If you have completed our 2-stage complaints process and feel the issues have not been resolved, you can take a complaint to the Housing Ombudsman Service for investigation. However, you can contact the Housing Ombudsman Service for advice at any time.
Click here for the Housing Ombudsman Website
The Housing Ombudsman Complaint Handling Code, launched in 2024, acts as a guide for landlords and residents, outlining what residents can expect from their landlord when they make a complaint.
Click here for more details on the Complaint Handling Code
As part of the Code, all social landlords are required to publish a self-assessment on how they meet the Code.
Housing Complaints - Self Assessment Form
Each year we produce and publish a report about our performance and improvements made on housing complaints. This report it also shared with Cabinet as our governing body.
Click here to view our housing performance and service improvement report