If you are a tenant or leaseholder, complaints about the council as your landlord will be considered by the Housing Ombudsman Service.
The Housing Ombudsman Service can only consider complaints referred by:
- a ‘designated person’ (MP, councillor or recognised tenant panel - this is made up of representatives of the council's tenants' board)
- the tenant themselves where the designated person was unable to resolve the matter
- the tenant themselves after eight weeks have passed from the completion of the council’s internal complaint process (where a designated person is not used)
Contact the customer feedback team if you want to contact the tenants' panel.