Our City, Our Wellbeing, our new Corporate Strategy for the next four years is here

This plan outlines our vision and key priorities to create a thriving city for everyone. We've identified these priorities based on the challenges and opportunities facing our community.

View the Corporate Strategy here...

Complain about a housing issue

Our aim is to provide an excellent service to customers at all times, but sometimes, despite our best efforts, occasionally things can go wrong and if they do we want to put it right, as soon as we can, to our customers’ satisfaction.

If you do need to tell us something has gone wrong, you can do so by using our online form.  In the same way, if you think we have done a great job, we would like to know as well so we can pass this onto the people who have delivered the service. All this feedback helps our services to improve as we learn from these compliments and complaints.

Click here to leave a comment or complaint

Housing Ombudsman Service

Complaints about the council as your landlord will be considered by the Housing Ombudsman Service as a final stage of the complaints process, although you can contact the Housing Ombudsman Service for advice at any time.

If you are a council tenant or leaseholder, you can complain about a council service using the council’s own complaints procedure.  This has two stages; stage 1 and if you are not happy with the outcome, a further review at stage 2.

As part of the new statutory Housing Ombudsman Complaint Handling Code launched in 2024 all social landlords have been required to publish a self-assessment on how they meet this new code. 

As part of the Housing Ombudsman Complaint Handling Code launched in 2024 all social landlords have been required to publish a self-assessment on how they meet this new code. 

Click here for more details on the Complaint Handling Code

The complaint housing code acts as a guide for customers, setting out what they can expect from their landlord when they complain.  It also provides residents with information about how to make a complaint and how to progress it through the landlord’s internal complaints procedure.