Tell us you've moved home

If you have a MyStoke account, please sign in using the button below to inform us of your change of address.

If you do not have, or do not wish to sign up for a MyStoke account at this stage, please use the I do not have a MyStoke account option below.

MyStoke account

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I don't have a MyStoke account

Moving within Stoke-on-Trent

We'll close your old account and send you a bill for what you still owe. If you have overpaid we can transfer the credit to the account for your new address or refund it to you. Your new bill will tell you what your new installments will be.

Moving out of Stoke-on-Trent

We will send a closing account to your new address. You will need to tell the council where you are moving to that you have moved into their area so that they can register you for council tax.

Moving into Stoke-on-Trent

Please sign in to, or register for a MyStoke account using the address of the property you are moving to. Click on the ‘council tax’ link and select ‘moving into the city’ to register for council tax. If you do not wish to register for a MyStoke account, please use the I do not have a MyStoke account option above.

Please note: If you also receive benefits, you will need to contact our benefits team separately. Sorry for any inconvenience.

Tell the benefits team you're moving within the city