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Contact Centre waiting times
We're currently sending 2025/26 Council tax bills to all Stoke-on-Trent residents. Be aware that call waiting times at our contact centre are higher than usual right now due to this increased demand, your patience is appreciated.
For more information about your new council tax bill, please take a look at our frequently asked questions before contacting us, or access our online council tax services
- Do it online
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It's quicker and easier to report this online. Visit our council tax pages for more information. You can:
- Manage your direct debit
- View your bills
- Tell us about a change of address
- Apply for discounts
- Upload documents or evidence
- Tell us if your tenants have moved
Don't know your account number?
Many of our online services require a Council Tax or Council Housing account number.
You can usually find this on any correspondence, bills or statements that we've sent to you.
If you are unable to find your account number, complete this form and your account number will be e-mailed to you within 2 working days.
- E-mail us
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Complete an online enquiry, and if required our team will respond by E-mail.
- Call us
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If you can’t do it online, our customer services team are here to help.
Telephone: 01782 233777
Change of address
If you need to tell us about a change of address for yourself or someone else, this can’t be done over the telephone and can only be done online.
- Visit us
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This department does not provide a drop in service. You can go online, or contact us by telephone.
Need to hand in a document?
If you need to provide us with a copy of a document, you can do this online here using our evidence upload tool.