If you are registered for Council Tax and you have recently changed your name or contact details, you must tell us immediately. It is important that your information is correct for our records so that it does not cause issues with your bill.
Before you start
You must have your Council Tax billing reference number to hand. You can usually find this on any correspondence, bills or statements that we've sent to you. If you don't know your account number, you can request it here.
If you are updating your own name
- Log into your MyStoke account
- Select Council Tax Online
- Click the Update link on the right-hand side of your account details
If your Council Tax Online account is not yet verified, you will need to upgrade it when you sign in. You will be asked to verify some personal details before your can access your account online.
If you are updating someone else's name
If your name is not on the Council Tax account, but you need to change the name of the person who is responsible, you must tell us by completing a change of address form.
What happens next?
We will update our records with your name or contact details change. The next documentation you receive from us will show your new name on it.