If you are unhappy with the outcome of your complaint
A complaint can be escalated to stage 2 once it has completed stage 1 of the complaints process. The stage 2 review will be conducted by an independent officer from our Customer Feedback Team, together with a senior manager not involved in the stage 1 complaint investigation. Stage 2 complaints need to be requested within 10 working days of receiving the stage 1 complaint response.
Contacting an Ombudsman:
The Housing Ombudsman Service, rather than the not the Local Government and Social Care Ombudsman, helps with complaints that relate to the relationship of the council as a landlord with its tenants or leaseholders.
.Housing Ombudsman Service contact details:
Website: https://www.housing-ombudsman.org.uk, Telephone: 0300 111 3000
For all other Council services, if you have been through stages 1 and 2 and are still not satisfied, you can contact the Local Government and Social Care Ombudsman to review your complaint. The Local Government and Social Care Ombudsman actively supports residents and can be contacted at any time whilst going through the complaints process for advice and help to find a resolution.
Local Government and Social Care Ombudsman contact details:
Website: www.lgo.org.uk, Telephone: 03000 610614