If you are unhappy with the outcome of your complaint
A complaint can be escalated to stage 2 once it has completed stage 1 of the complaints process. The stage 2 review will be conducted by an independent officer from our Customer Feedback Team, together with a senior manager not involved in the stage 1 complaint investigation.
Stage 2 complaints need to be requested within 10 working days of receiving the stage 1 complaint response. Please contact us outlining the reasons why you are still dissatisfied and what you feel can be done to resolve the matter to your satisfaction.
Complaints about the relationship of the council as landlord with its tenants need to be made to the Housing Ombudsman Service and NOT the Local Government and Social Care Ombudsman. The Housing Ombudsman Service actively supports residents and can be contacted at any time whilst going through the complaints process for advice and help to find a resolution.
Housing Ombudsman Service contact details:
Website: https://www.housing-ombudsman.org.uk, Telephone: 0300 111 3000
For all other Council services, if you have been through stages 1 and 2 and are still not satisfied, you can contact the Local Government and Social Care Ombudsman to review your complaint. The Local Government and Social Care Ombudsman actively supports residents and can be contacted at any time whilst going through the complaints process for advice and help to find a resolution.
Local Government and Social Care Ombudsman contact details:
Website: www.lgo.org.uk, Telephone: 03000 610614