If you are unhappy with the outcome of your complaint
If you are not happy with the outcome of your complaint, you can ask to have the matter investigated by an independent investigator within the council. This is called a stage two complaint. This review will be conducted by a complaint investigation officer together with a senior manager not involved in the original complaint.
We will acknowledge your complaint within two working days and reach a decision within 20 working days. To request your complaint is taken to stage two, please tell us by letter or email the reasons why you are still dissatisfied and the outcome you require.
If you have been through stages one and two and are still unhappy, you can contact the Local Government Ombudsman.