Houses in Multiple Occupation (HMO's)

In this section

  1. What is a HMO?
  2. Mandatory Licensing
  3. HMO Standards
  4. Fire Safety for HMO's
  5. Fees and charges
  6. Applying for a HMO Licence
  7. Planning Rules for HMO's
  8. HMO Enforcement
  9. HMO Register
  10. Report an Unlicensed HMO
  11. Reporting a disrepair in HMO
  12. Varying a HMO license
  13. Buying and selling a HMO
  14. Revoking a HMO licence
  15. FAQ's - houses in multiple occupation

Reporting a disrepair in HMO

All houses in multiple occupation should be safe and well managed. When something goes wrong, the first person you should contact is the landlord or agent responsible for maintenance. If they do not fix the issues, you should contact us. Licence holders of HMOs have certain duties, and they are required to comply with licence conditions. Tell us if you have any concerns about the HMO, including:

  • Issues affecting the health, safety or welfare of tenants, such as no working fire alarms
  • Disrepair, waste accumulations or overgrown gardens
  • If you suspect a property is overcrowded (have more people living there than a maximum number of people specified on the licence).

Where a complaint regarding a HMO is received, the officer may contact the complainant and ask them to provide photographic evidence to enable the Council to assess the risk. The officer may inspect the property and will contact the licence holder or property manager directly.

Report a disrepair in HMO