A full case review of your Housing Benefit claim is required by Stoke-on-Trent City Council to ensure that the information we hold is accurate and up to date. The review covers all information relevant to your claim.
Your claim has been selected for review with the aim to ensure that you are being paid the correct amount of Housing Benefit.
We will need to identify any relevant changes in your circumstances and will ask you to provide evidence of these. Where we don’t already hold sufficient information about your circumstances we may also ask you to provide up to date information.
In order to complete your review you will be asked to provide your last name, national insurance number, date of birth, postcode, benefit claim number and your access key. Some of this information can be found in the recent letter you received. You must use the postcode in the letter even if you have moved address.
You must complete your review within 30 days from the date of your letter, otherwise your claim will be suspended.