Issue with payments receipts

If you get a 'failed receipt' error message when making a payment, once your card details have been submitted, do not try to make this payment again. To check payment call 01782 234234.

Apply for council tax support

As part of a number of government measures to support people during the coronavirus pandemic, the standard allowance of Universal Credit and basic element of Working Tax Credit have been increased by £20 per week from 6 April 2020 until 5 April 2021. Any residents who are currently in receipt of council tax support will not have their award reduced if they receive this additional allowance.

Council tax support helps you to pay your council tax if you are on a low income, even if you own your own home. 

You might be able to claim council tax support if:

  • You are unemployed
  • You are on a low wage

Important:

  • Apply as soon as possible - don't wait until you have all the other documents you need.
  • We can sometimes backdate your claim between one month and three months depending on your age and the circumstances.
  • If you get Universal Credit you will still need to make a claim for Council Tax Support as this isn't included in your monthly payment.
  • How much you will get depends on who lives with you, how much money you receive and how much savings you have - use our benefits calculator to get an estimate.
  • If you have more than £10,000 in capital or savings you cannot claim Council Tax Support (unless you are of pension age).

Council tax support is taken off your council tax bill. 

Apply for council tax support

If you disagree with the amount of council tax support we have given you, you must complain to the the Valuations Tribunal Service