Housing online services

Please be aware you will be unable to access your housing online account due to system maintenance. We appreciate your patience whilst we make necessary updates and hope to have access available ASAP.

Apply for housing benefit

Use our benefits calculator to check which benefit you need to claim

Help with Rent Payments

You may be entitled to help with rent if you pay rent to:

  • Stoke-on-Trent City Council
  • A housing association
  • A private landlord

Which Benefit to Apply For?

  • Universal Credit: Most people will need to apply for this.
  • Housing Benefit: Only available if one of the following applies:
    • You and your partner are pension age
    • You live in supported accommodation (ask your landlord if unsure)
    • You’ve been placed in temporary accommodation

How to Apply

  • Universal Credit: Apply online via the official government website.

Apply for Universal Credit

  • Housing Benefit: Apply online using the link below.

    • You’ll need to upload proof of your situation.
    • A written decision will be sent within 6 weeks.