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Translation and interpretation

In this section

  1. Translation and interpretation
  2. Languages we can provide

If you want to use our translation and interpretation services you can contact us 24 hours a day.

Call us with brief details of the problem and the language required. We'll then tell you how soon an interpreter will be available. You can also request a male or female interpreter

If you decide to go ahead and use our services you need to fill in the booking form. 

Council tenants who need translation services to interact with the council are not charged for this service. 

Complete the booking form

Interpretation charges

Actual interpretation - if booked with less than 5 working days’ notice, on all weekends, public holidays and after 6:00pm

£56.00 per hour or part of an hour

Non-urgent bookings - if booked with more than five working days’ notice but not at weekends or public holidays

£28.00 per hour or part hour.                                    

After first hour: £14.00 per every 1-30 minutes

Travel time

£14 per hour

Travel expenses

65p per mile or actual cost of public transport and parking charges (if any)

Change of date and/or time

£14.00

Cancellation charge

£28
Full charges will apply if cancelation notice is less than 24 hours

Charges for contacting service user on telephone

Telephone Interpretation:

Telephone/WhatsApp/Skype/ MS Team /etc

from £5 to £20

£56.00 per hour or part of an hour - if booked with less than 5 working days’ notice, on all weekends, public holidays and after 6:00pm

If booked with more than 5 working days' notice -

£28.00 per hour or part of an hour.

After first hour: £14.00 per every 1-30 minutes


Translation charges

 

Service

Charge

Translation, typesetting, proof reading and layout

£20 per hour

Minimum charge for any document

£35