If someone's life or property is at risk, always call 999.
If you think someone with care and support needs is at risk of or experiencing abuse or neglect, contact us on the number below.
If you are aware of or suspect abuse you must report it.
When you call us, you will speak to a trained call-taker who will help and advise you.
We understand you may feel anxious and you may feel this is an emergency so we will always listen to you carefully and sensitively.
Our normal working hours are:
- Monday to Thursday, 8.45am to 5pm
- Friday, 8.45am to 4.30pm
If you call us at any other time you will speak to our emergency duty team.
They should be only used when there is a crisis and a need for urgent help, such as:
- being very concerned about the current welfare of a child or an adult with care and support needs
- domestic violence incidents where children or adults with care and support needs are involved
- people who need support before being interviewed by the police (such as people under 18 years or adults with care and support needs)
- carrying out assessments under the Mental Health Act
They will only take instant action, such as visiting you, if we think you or the person you are ringing about is at serious risk.