Appointment booking

We are carrying out planned work to our online appointment booking system on Thursday, November 23. You will not be able to use the booking system while this work is taking place, but do try later.

Make a complaint about an adult social care service

You have a right to complain if you, a family member or someone close to you:

  • receives a social care service 
  • has been refused a service 
  • has been affected by a plan or decision 

If you are unhappy, we promise to listen and consider how we can improve things for you or for other people in similar circumstances. Making a comment or a complaint will not disadvantage you in any way or put your services at risk. 

Please contact the member of staff you have been dealing with in the first instance. If you still feel your complaint has not been answered satisfactorily, you can make a formal complaint.

Make a complaint