Council Housing Repairs

In this section

  1. Reporting repairs
  2. Repairs during cold weather

Reporting repairs

We aim to provide a home which is kept in repair and proper working order with repairs done within the timescales set. You can report routine repairs online here. 

Unitas customer portal

If you are already registered with the Unitas Customer Portal, you can manage your repairs online. 

Log in User guide

Forgot your password

E-mail us at with your name, address and telephone number. We'll be back in touch with your account details. 

I do not have an account

We're sorry but we are not registering new users for the Unitas Customer Portal at this time.

If you do not have an account you can continue to report repairs using our online form. Your request will be acknowledged and we will confirm your appointment by text message. 

Report a repair Change an appointment

Emergency Repairs

If you need to report an emergency repair, please call 01782 234100

Examples of an emergency repair includes: 

  • Major flooding
  • Unsafe electrical or gas fittings
  • Carbon Monoxide or Gas leaks
  • Structural damage
  • A loss of electrical supply
  • No heating during the winter months
  • You are unable to gain entry or secure your home 

Smell Gas?

If you smell gas you should turn off all gas appliances, open all doors and windows and call the National Gas Emergency Service number on 0800 111 999. This is an important step when you suspect a gas leak. The number operates 24/7 and is free to call.

Smell Gas?