Concerned about a child in Stoke-on-Trent

Are you concerned about a child in Stoke-on-Trent?

If so, you can call the Children's advice and duty service (CHAD) on 01782 235100 (Monday to Friday 8.30am to 6pm). If you need to contact us out of hours, then please call our emergency duty team on 01782 234234.

New Referrals

The new Children’s advice and duty service (CHAD) is a conversation based referral service.  Therefore all new referrals should be made via the above telephone number, where a consultant social worker, experienced and trained in child protection and safeguarding, will discuss with you your concerns; and progress with the most appropriate service / outcome for that child/ren.  All referrals should be phoned through to the CHAD service, with the exception of emergency services who may still require to complete a Multi-Agency Referral Form (MARF). Click the link below to access the referral form.

More information on concerns, abuse or neglect and the next steps click here.


Training / Learning Zone

If you would like to book a place on one of our safeguarding children training courses click here for the Multi-Agency Training Programme.

Contacting our children's advice and duty service

Children’s advice and duty service – one page guide

Children’s advice and duty service – FAQ’s

Threshold Framework