Maintenance

We are carrying out essential maintenance to our website and search engine on Tuesday, September 26. Our website will be unavailable for several hours first thing.

Emergency help for a child

In an emergency, if you are worried about a child's safety, always call 999. 

We can help:

  • anyone who suspects a child is at immediate risk of being harmed or neglected
  • anyone who is urgently concerned about the immediate welfare of a frail, disabled, or sick person
  • domestic violence incidents where children are involved
  • children looking for urgent and immediate advice
  • people who need to be supported before they can be interviewed by the police, such as young people up to the age of 18 or vulnerable adults
  • carrying out assessments required under the Mental Health Act.

If we cannot help, we will tell you why and give you advice about who else may be able to help you. 

The emergency duty team is available:

  • Monday to Thursday 5pm to 8.30am 
  • From 4.30pm on Friday to 8.30am Monday 
  • All bank holidays 

We understand you may be in a situation where you feel very anxious and you may feel that this is an emergency. We will always listen to you carefully and sensitively but will only take immediate action, such as visiting you, if we think you or the person you are ringing about is at serious risk.