Housing online services

Please be aware you will be unable to access your housing online account due to system maintenance. We appreciate your patience whilst we make necessary updates and hope to have access available ASAP.

Landlords Benefit Account

Stoke-on-Trent City Council Landlord Portal

On the portal you are able to:

  • View your payment schedules showing all payments made to each tenant
  • See if any of your tenants claims are suspended
  • Report changes to your tenants circumstances including reporting them moving out
  • Ask us a question
  • Upload supporting documents 
  • Send us rent increase notifications

Please note – any rent increases sent to us must be uploaded for each individual tenant. If you have more than 10 increases to notify us of, please e-mail HBSeniors@stoke.gov.uk with all the information.

If you are a new user, have forgotten your log-on information, or need to report a problem with the portal,  please e-mail HBSeniors@stoke.gov.uk.

Landlord Portal