Issue with payments receipts

If you get a 'failed receipt' error message when making a payment, once your card details have been submitted, do not try to make this payment again. To check payment call 01782 234234.

Detail of a previous opportunity to supply the council

Tender and Quotation Opportunities

Please find details of your selected tender and quotation opportunity below :

TitleSurvey Mailing, Printing and Data Entry - ASC
Contract Reference NumberASCHIW/2019/10
InformationStoke-on-Trent City Council will be conducting the Adult Social Care User Survey in April 2019. This is part of the Department of Health requirements in line with the National Minimum Data Set and Adult Social Care Outcomes Framework. The guidance for completing the survey sets out a minimum sample size and required response level and can be found at We will need to send out 1,719 surveys and require a total return of 342 surveys to meet the minimum requirements. We will provide the proofs for questionnaires and cover letters in addition to the file of client names and addresses. There are eight different types of survey defined by the guidance, however, due to very little variation between the “community” and “residential” versions we use three surveys only. We use one survey for learning disability clients and two (standard print and large print) for all other clients. The example/ model questionnaires can be found at the above link - under “Questionnaires”, see 1a, 1b and 3a. However, we will provide the three versions we will use. You may adjust the formatting of these to fit in with your surveying/ printing software as necessary but we are not permitted to reduce the number of pages. The final versions will require sign off before commencing the exercise. Questionnaires must carry a sequential reference number so we can correlate responses to the demographic information/ client information we hold. • Clients with Learning Disabilities: 391 sent out, require 78 responses A. LD Standard print: 29 sides (15 pages), back to back, colour • All other clients - required sample: 1,328 sent out (1,118 standard print, 210 large print), require 264 responses B. Non-LD Standard print: 16 sides (8 pages), back to back, black and white C. Non-LD Large print: 24 sides (12 pages), back to back, black and white We will require a quote for the following: 1. Printing and mailing of postal questionnaires, to go out from 15th May, for the three above sets of clients as instructed, including a four-sided cover letter with pictures for clients with learning disabilities, a two-sided standard print cover letter or a four-sided large print cover letter as appropriate. A reply paid envelope for return. 2. Checking and data entry of returned questionnaires using the Excel template and answer coding provided. 3. Providing the completed spreadsheet of results to the Council. Please give the quote broken down over the three items above based on an initial postal of 1,719 and a final return of 342 responses. The survey must be completed and the results returned to us by 14th May 2019.
Award Criterialowest
Is the opportunity suitable for small and medium businessesYes
This is being advertised on the Stoke-on-Trent City Council website, Facebook, Twitter and Google+.
Closing Date/Time11/04/2019 16:00:00
Contract Start Date2019-04-15 00:00:00
Contract End Date2019-05-15 00:00:00
Contact DetailsRobert Campbell
01782 234289

To view current tender and quotation opportunities please click here
To view past tender and quotation opportunities please click here