Maintenance to online systems

We are carrying out planned maintenance to our systems between 9 am and 12 pm Monday (16th). You may be unable to use some areas of this site or complete online forms. Thank you for your patience.

How we use your personal information

In this section

  1. How we use your personal information
  2. National Fraud Initiative
  3. Other data matching

We take your privacy seriously and will only keep and use your personal information for reasons the law requires or allows.

We are a 'data controller' for the personal information we hold. This means we are an organisation making decisions about how data is used.

To comply with data protection laws we must be sure you understand how we use any information we have about you. You can find more detailed information about the way our service areas use the information they hold on the following pages.

We only keep information for as long as necessary, as shown in our retention schedule.

Some information we collect is subject to anti-fraud measures. You can find details of this on the following pages. 

The personal information we collect from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity.

If fraud is detected, you could be refused certain services, finance, or employment.

Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found on the CIFAS website.

Data protection law gives you certain rights, but not all these rights will be available to you in all situations.

Where we are under a legal duty to use data for a particular purpose, you will not have the right to prevent it from being used that way.

These rights mean under certain circumstances:

  • you can ask to see the information we hold about you
  • you can ask what's being done with the information we hold about you
  • you can ask to have some of the data we hold about you deleted
  • you can ask us to review a decision made about you by a computer and ask for a new decision to be made by a person
  • you can ask us to stop processing the data we hold about you
  • you can ask us to make changes to the data about you that you believe is inaccurate
  • in some circumstances you can ask us to help you to move your information to another organisation
  • you can ask us to restrict or limit what we do with your data, for example if you believe the information we hold is inaccurate or if you believe the processing is unlawful

If you wish to contact us in relation to any of your information rights, use the details below.

If you wish to complain about how your personal information has been handled by the city council, contact the information rights team in the first instance using the details below. If you are not satisfied, you can complain to the Information Commissioner's Office, details of which are on this page. 

See how individual services use your information