Policies, procedures and strategies directory - Vulnerability and Reasonable Adjustment Policy
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Stoke-on-Trent City Council (“the council”) has produced this Vulnerability and Reasonable Adjustment Policy in order to set out the council’s commitment to help vulnerable people access its services and provide ongoing support to sustain their tenancies.
This policy ensures the council, as landlord, complies with the Social Housing Regulator’s Consumer Standards under Transparency, Influence and Accountability by ensuring that all customers:
• Have access to good quality and safe accommodation.
• Have choice and protection.
• Can hold the council as their landlord to account.
The policy will ensure that the council provides a consistent and fair approach to providing additional support and it will endeavour to respond flexibly to customers who are facing exceptional circumstances that may make them more vulnerable.
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