Issue with payments receipts

If you get a 'failed receipt' error message when making a payment, once your card details have been submitted, do not try to make this payment again. To check payment call 01782 234234.

Policies, procedures and strategies directory - Rent setting and collection policy

The purpose of this policy is to establish the principles and approach by which Stoke-on-Trent City Council will:

  • set rent levels and service charges for its residential properties
  • set rent levels for its garages
  • deal with recovery of arrears for its residential properties and garages

within a viable and sustaining Housing Revenue Account (HRA) that enables the council to deliver effective value for money services, invest in its properties and provide new social housing to rent

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