Online finance portal launched to make it easier for people to assess paid-for care costs

A 24/7 online financial assessment service has been launched for residents looking to access paid-for adult social care in Stoke-on-Trent.

The Online Financial Assessment tool - which can be found at www.stoke.gov.uk/ascfinance - will help people estimate the contributions they need to make towards a variety of care needs - such as residential, nursing and home care.

It will also help them work out their eligibility to have their paid-for support part or fully funded.

The portal can be used by existing clients - or a family member, friend or other person representing them - to assess ongoing costs, as well as those looking to make an initial financial assessment.

The seven-day-a-week service also allows people to submit relevant documents, such as bank statements, to help calculate their assessment and work out support eligibility. 

It is the fourth portal launched by the council’s Adult Social Care team in the last few months – the Carers Portal, Bettercare Support Portal and Professional Portal are also available 24/7 to make accessing services, support and signposting better than ever before.

The aim of all four is to help people lead the most independent lives they possibly can by tapping into the right amount of support, whatever their circumstances.

Councillor Duncan Walker, cabinet member for adult social care and all-age commissioning at Stoke-on-Trent City Council, said: “This is an extremely useful online tool that will provide much-needed financial assessment support to those looking to access paid-for care.

“We know that going into a residential care home or arranging care at home can be a stressful time in a person’s life, as well affecting their family and close friends, so we want to make this process as quick and easy as possible.

“This also offers a convenient option for people who’s prefer to do it online and at a time of their choosing.”