City council welcomes new repairs and maintenance service director.

Stoke-on-Trent City Council is delighted to welcome Ben Gothard as the Director of their newly created Repairs and Maintenance Service.

The Repairs and Maintenance of the city council’s 17,500 houses and 600 public buildings, was bought back into the city council in April 2025, having previously been contracted to Unitas Stoke-on-Trent Ltd.

Having listened to our tenants, the new service is operating with a renewed focus on first time repairs, improved customer service and a more proactive approach to maintenance.

Ben is due to start in his post on 21 July 2025 and arrives with 20 years’ experience working in Social Housing Repairs and Maintenance and experience of working with Housing Associations and Local Authorities, having previously held the position of Head of Repairs and Maintenance for Sheffield City Council. He will manage all aspects of the RMS Team including Asset Management and Investment, Responsive Repairs and Planned Management.

Ben said: “I am really passionate about delivering excellent services for customers and it feels like a really exciting time to be joining Stoke on Trent City Council’s team. I am looking forward to concentrating on the improvements already recognised and welcome the opportunity to deliver a top performing service.”

Councillor Chris Robinson, Cabinet Member for Housing and Planning said: "We’re delighted to welcome Ben to the Repairs and Maintenance Service. His experience and knowledge make him ideally suited to support our expert tradespeople on delivering a service our customers deserve.”