Issue with payments receipts

If you get a 'failed receipt' error message when making a payment, once your card details have been submitted, do not try to make this payment again. To check payment call 01782 234234.

My account

Welcome!

MyStoke account allows you to track your contact with the city council. Sign in to see your requests and enquiries.

Find out more about the MyStoke account

If you pay business rates to Stoke-on-Trent City Council, you can manage these online here. When you first register to access your business rates account you will need your account number. This number can be found on your bill.

Click here to manage your business rates online

NOTE: These login details differ to those used to register and sign in to the MyStoke App