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Detail of a previous opportunity to supply the council

Tender and Quotation Opportunities

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TitleMediation training
Contract Reference NumberCDO/2017/48
InformationStoke-on-Trent city council is looking for a suitably qualified trainer to deliver one accredited mediation qualification programme (the qualification must be delivered in five days), to a group of city council employees from various departments across the business (minimum of 6 employees). It is important that the training delivered is fully accredited and offers a nationally recognised qualification on completion. It is the provider's responsibility to ensure that the employees attending this qualification are registered appropriately for such qualification. The trainer will deliver this course at a city council venue based within the Stoke-on-Trent area. The training needs to qualify and equip employees with the required skills to provide workplace mediation to both internal and external customers. The training programme that you provide will at a minimum cover the learning objectives below. On completion of this training employees will - • Develop and demonstrate a personal conflict management style • Understand the causes of conflict in the workplace • Understand the steps/stages of mediation • Build the required skills to manage the process of mediation as a whole • Identify strategies to overcome party barriers to mediation • Understand and apply the skills required to provide a safe environment for participants free from discrimination • Understand the importance of impartiality throughout the mediation process • Develop an understanding of how to enable parties to reach a conclusion / solution
Award CriteriaMEAT
Is the opportunity suitable for small and medium businessesYes
This is being advertised on the Stoke-on-Trent City Council website, Facebook, Twitter and Google+.
Closing Date/Time20/04/2017 14:00:00
Contract Start Date2017-05-15 00:00:00
Contract End Date2017-05-19 00:00:00
Contact DetailsKatie Russell
01782 - 235300

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