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TitleSurvey of Adult Social Care Users
Contract Reference NumberCDO/2017/47
InformationStoke-on-Trent City Council will be conducting the Adult Social Care User Survey in April 2017. This is part of the Department of Health requirements in line with the National Minimum Data Set and Adult Social Care Outcomes Framework. The guidance for completing the survey sets out a minimum sample size and required response level can be found at http://content.digital.nhs.uk/article/7520/Adult-Social-Care-Survey-2016-17-guidance-for-local-authorities Using the 2016 client base we anticipate that we will need to send out 2,000 surveys to meet the 5% confidence level. We need a total return of 355 surveys to meet the minimum requirements. There are four different types of survey defined by the guidance, however, due to very little variation between the “community” and “residential” versions we use two surveys only. We use one for all Community Clients and a second for all Learning Disability clients. The example/ model questionnaires can be found at the above link - under “Questionnaires”, see 1a and 2a: However, we will provide the two versions we will use (you can adjust the formatting of these to fit in with your surveying/ printing software as necessary but the final versions will require sign off before commencing the exercise). Questionnaires must carry a sequential reference number so we can correlate responses to the demographic information/ client information we hold. • Clients with Learning Disabilities - required sample: 281 sent out, require 49 responses o 29 sides (15 pages), back to back, colour • All other clients - required sample: 1,719 sent out, require 306 responses o 16 sides (8 pages), back to back, black and white We will require a quote for the following: 1. Printing and mailing of postal questionnaires, to go out from 7th April, for two different sets of clients as instructed, including a 4 sided cover letter with pictures for clients with learning disabilities and a 3 sided cover letter for all community clients. A reply paid envelope for return. 2. Checking and data entry of returned questionnaires - all question numbers in the data capture system. The question numbering and order must remain the same as those in the questionnaires. 3. Providing a completed spread sheet of results to the Council, raw data format in Excel Spread sheet or CSV file. The question numbering and order must remain the same as those in the questionnaires. Please give the quote broken down over the 3 items above based on an initial postal of 2,000 and a final return of 355 responses. Please note that these numbers may vary slightly depending on the initial responses. The survey must be completed and the results returned to us by 5th May 2017.
Award Criterialowest
Is the opportunity suitable for small and medium businessesYes
This is being advertised on the Stoke-on-Trent City Council website, Facebook, Twitter and Google+.
Closing Date/Time31/03/2017 16:00:00
Contract Start Date2017-04-01 00:00:00
Contract End Date2017-05-05 00:00:00
Contact DetailsRobert Campbell
01782 234289
Robert.CAMPBELL@stoke.gov.uk

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