Issue with payments receipts

If you get a 'failed receipt' error message when making a payment, once your card details have been submitted, do not try to make this payment again. To check payment call 01782 234234.

Policies, procedures and strategies directory - Leaseholder policy

A leaseholder is defined as someone who has bought a flat or maisonette for which the city council retains the freehold. The council retains the freehold and is therefore the leaseholder’s landlord who has a legal duty to make sure that both parties (the city council and the leaseholder) keep to their respective obligations, as set out in the lease and provided by statute. For example, the city council is responsible for the maintenance and repair of the building that the leaseholders’ homes are in, together with all shared areas and grounds (known as the common parts) and services subject to the leaseholders paying a proportionate amount towards the cost of such works.