Issue with payments receipts

If you get a 'failed receipt' error message when making a payment, once your card details have been submitted, do not try to make this payment again. To check payment call 01782 234234.

Policies, procedures and strategies directory - Tenant and leaseholder compensation policy

Stoke-on-Trent City Council recognises that occasions do arise when it has to permanently relocate tenants or leaseholders. The purpose of this policy is to set out the circumstances in which Stoke-on-Trent City Council may make a monetary payment in recognition of loss or detriment suffered, as a result of this move, in the form of compensation to a customer who has an interest in a property owned and/or managed by Stoke-on-Trent City Council under the terms of a tenancy or lease.