Issue with payments receipts

If you get a 'failed receipt' error message when making a payment, once your card details have been submitted, do not try to make this payment again. To check payment call 01782 234234.

Complain or ask about smoking laws

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This form is for any complaints or enquiries relating to smokefree legislation and the smoking of tobacco products in Stoke-on-Trent that have not been answered by the Smokefree England resources.

The legislation covers the smoking of tobacco or anything that contains tobacco, or smoking any other substance, including manufactured cigarettes, hand-rolled cigarettes, pipes and cigars. It does not currently cover e-cigarettes/vaping.

For useful information on the legislation surrounding smoking tobacco cigarettes and e liquids please visit the Smokefree England website.

Smokefree England website

Smokefree England also provides a hotline service if you are concerned about an individual or public place /workplace not adhering to the laws surrounding a smoke free England: 0800 587 1667.

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