Housing online services

Please be aware you will be unable to access your housing online account due to system maintenance. We appreciate your patience whilst we make necessary updates and hope to have access available ASAP.

Report a problem with a private tenancy

Track your request

If you want to track the progress of this form, you will need to sign in or register for a MyStoke account.

Register Sign In

If you are a tenant you can use this form to tell us:

  • you think you are being evicted illegally
  • your locks have been changed by your landlord
  • your landlord is preventing you from getting into the property you rent
  • you are being harassed by your landlord
  • you are being asked to leave within the next five days
  • your landlord is refusing to return your deposit or has not protected it

If you are a landlord you can use this form to tell us:

  • about antisocial behaviour from your tenants
  • you would like to request a mediation service
How we use your personal data