Fair processing notices - Waste and Recycling Services

At Stoke-on-Trent City Council we take your privacy seriously and will only keep and use your personal information for reasons the law requires or allows.

We are a data controller for the personal information we hold about you in relation to Waste and Recycling Services. To comply with data protection legislation, we must be sure you understand how we use this information.

The purposes for which the data will be used are:

• To manage and deliver the Council’s statutory waste collection functions,
• Operate Household Waste Recycling Centre’s (HWRCs),
• Administer garden waste subscriptions,
• Manage bin requests and replacements,
• Investigate missed collection reports,
• Handle service enquiries and respond to service-related issues reported by residents.

We are able to do this because the law on waste collection and environmental protection allows us to do so and it is in the public interest. 

The legal basis for this processing is found in Article 6 (1) (e) of the UK GDPR ‘processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller’

Where it is necessary to process your special category data to help with assisted collections the legal basis is found in Article 9(2)(g) Reasons of substantial public interest (with a basis in law) and paragraph 6 (Statutory & government purposes) found in Schedule 1 of the DPA 2018.

We are required by environmental and waste legislation (The Environmental Protection Act 1990) to hold and use some of your information for related purposes, including service performance monitoring, statutory reporting, contract management, complaint handling, and operational planning.

Data may also be shared with other relevant council teams, for example, customer services, finance (for garden waste payments) only where necessary for service delivery.

You should be aware that we have a duty to protect public funds. We may therefore use the information we have for the prevention and detection of fraud. We may share this information with other bodies for these purposes. We may also share this information with other parts of the council or other relevant organisations for purposes which may include enforcement (e.g., waste contamination enforcement, fly-tipping investigations).

Your personal data is not transferred outside the UK.

Your Information Rights

• You can ask to see the information we hold about you.
• You can ask what is being done with the information we hold about you.
• You can ask to have some of the data we hold about you deleted.
• You can ask us to review a decision made about you by a computer and ask for a new decision to be made by a person.
• You can ask us to stop processing the data we hold about you.
• You can ask us to make changes to data about you that you believe is inaccurate.
• In some circumstances you can ask us to help you move your information to another organisation.
• You can ask us to restrict or limit what we do with your data, for example if you believe the data we hold is inaccurate, or if you believe the processing is unlawful.

If you wish to speak to us in relation to this service, please contact Stoke-on-Call on 01782 234234 or via enquiries@stoke.gov.uk. If you want to exercise your rights under information law, please contact the Information Rights Team at foi@stoke.gov.uk or write to Information Rights Team, Floor 4, Civic Centre, Glebe Street, Stoke-on-Trent ST4 1HH.

If you wish to complain about how your personal information has been handled by Stoke-on-Trent City Council, please contact the Information Rights Team in the first instance. If you are not satisfied you can complain to the Information Commissioner’s Office (ICO) at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or visit ico.org.uk.

For full details of how we handle your personal information visit stoke.gov.uk/dataprotection.