- How we use your data
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We are a data controller for the personal information we hold about you in relation to parking enforcement.
If you contravene the parking regulations or bus lanes, your personal data may be collected, processed and retained in line with our retention policy.
The data will be used for parking enforcement. We are able to do this because the following legislation allows us to do so:- Traffic Management Act 2004
- Transport Act 2000
When a penalty is issued the data we hold includes, your vehicle registration, make and model of the vehicle and photographs of your vehicle taken at the time the penalty was issued.
If a penalty is not paid within 28 days, we will contact the DVLA for the vehicle owners details, including name and address.
Depending how much contact you have with us, we may also have the following data:
- your name, address, email address and telephone number, obtained when you make contact with us or provided by a hire company or a third party
- copies of any correspondence you have sent to us and our responses
- notes or recordings of telephone conversations you’ve had with us
- the last 4 digits of your card number if you have made a payment via card
- body cam footage from conversations with the civil enforcement officers.
This data can be collected, used and stored in accordance with:
- Traffic Management Act 2004
- Transport Act 2000
- Road Traffic Regulation Act 1984
- Civil Enforcement of Parking Contraventions (England) General Regulation 2007
- Civil Enforcement of Parking Contraventions (England) Representations and Appeals Regulations 2007
We will share your information with:
- DVLA – to obtain details of the registered keeper of a vehicle, so we can pursue the enforcement of a penalty charge notice
- Traffic Penalty Tribunal – if you appeal to the tribunal the adjudicator will request information from us to enable a decision to be made
- Traffic Enforcement Centre – to register outstanding penalties as a debt so that we can apply for a warrant to recover the amount outstanding
- bailiff companies – to recover any outstanding monies owed from parking enforcement
We have a duty to protect public funds so may use the information we have for the prevention and detection of fraud. We may share this information with other bodies for these purposes. We may also share this information with other parts of the council or other relevant organisations for purposes which may include enforcement.
Data protection law provides you with certain rights, but not all of these rights will be available to you in all situations. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.
A full list of the rights you may have, under data protection law, is given below:- you can ask to see the information we hold about you
- you can ask what is being done with the information we hold about you
- you can ask to have some of the data we hold about you deleted
- you can ask us to review a decision made about you by a computer, and ask for a new decision to be made by a person
- you can ask us to stop processing the data we hold about you
- you can ask us to make changes to data about you that you believe is inaccurate
- in some circumstances you can ask us to help you move your information to another organisation
- you can ask us to restrict or limit what we do with your data, for example if you believe the data we hold is inaccurate, or if you believe the processing in unlawful
- Who to contact if you have questions
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If you wish to contact us in relation to any of your information rights, email foi@stoke.gov.uk or write to Information Rights Team, Floor 2, Civic Centre, Glebe Street, Stoke-on-Trent ST4 1HH.
Complete the online form
If you wish to complain about how your personal information has been handled by Stoke-on-Trent City Council, contact the information rights team in the first instance using the details above. If you are not satisfied you can complain to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or call 03031231113