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New adult social care local account introduced

Published: Thursday, 19th November 2020

A new adult social care local account has been introduced by Stoke-on-Trent City Council.

The report which will be produced annually outlines performance in social care and health and was agreed at a cabinet meeting held earlier this week (17 November) as a way of keeping service users, carers, local residents and partners updated.

Although not mandatory, the report is a key mechanism for demonstrating accountability and sharing information on outcomes with people who use services.

The report aims to bring together sector led improvement, good practice requirements and provides a useful summary of what the council is doing well and where it plans to do further work to improve the way that people are supported in the city. The annual report initially started as a key part of the Towards Excellence in Adult Social Care (TEASC) approach to sector led improvement in Adult Social Care.

Within the update, a round-up of key services, reach and first-hand stories are included. It also includes an overview of the life changing support provided by adult social care and health within the city. 7,700 adult social care jobs are within this area cover the local authority and independent sector while service costs have increased year on year with £85,388,000 on adult social care in 2019/20. 

The in-house community enablement team provides short-term care and support in people’s own homes, with the aim of maximising independence and preventing the need for long term care.

The team works to rehabilitate individuals when they are discharged from hospital, to help them to be able to live life to their full potential.

To date they have supported 4,860 service users with 43,089 hours of care this year– an average of 813 hours of care a week.

Telecare and Lifeline is a 24/7 team which provides a full range of a telecare solutions to the council and the public supporting 5,500 people with critical support through lifeline pendants and bed sensors to detect if someone has fallen out of bed. They make 100,000 calls every year.

Councillor Ally Simcock, cabinet member for adult social care and health care said: “This really is a useful report that outlines standards across social care and health and I’d urge all people who receive support from our teams to read this.

“Adult social care and Health has come a long way since the last Care Quality Commission Review in 2018. There has been massive improvement in many areas including as an example going from one of the worse hospital discharge teams in the country to one of the best. 

“It is incredibly helpful for people to be able to see the scale and scope of the service particularly as it represents a huge amount of council tax spend. For people who use the service, it’s also important that they can see the types of support available as well as read about first hand experiences. It’s an important way to hold us to account.”

For more information on digital services, visit, download the MyStoke App, or follow the city council’s social media channels.


For all media enquiries only please contact the Communications Department at Stoke-on-Trent City Council on 01782 232671.

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